Why we keep repeating it: the same pattern shows up across hydronic work in Perth. A pipe or a duct carrying heat through an unconditioned space, uninsulated, giving that heat away around the clock, while every contractor on site points at somebody else's equipment.
We once traced a commercial building losing tens of thousands of dollars a year to exactly that – heat leaking out of uninsulated pipework buried in the structure. The gear was fine. The detailing was not. Ventilation ducting fails the same way, for the same reason: it is the part nobody photographs.